Last updated: [insert date]

This website is operated by Palm Hearts Australia, referred to in this policy as “Palm Hearts Australia”, “we”, “us” or “our”.

By accessing or using this website, you agree to the following Website Terms, Conditions and Privacy Policy. If you do not agree with these terms, please discontinue your use of the website.

1. Purpose of this website

This website provides general information about Palm Hearts Australia, our products and our business.

The website may also allow you to contact us or submit an enquiry through an online enquiry form.

Unless expressly stated otherwise, information on this website is provided for general information only and does not constitute professional, nutritional, medical, agricultural or legal advice.

2. Website content

We take reasonable care to ensure that the information published on this website is accurate and current. However, information may occasionally be incomplete, outdated or contain errors.

We may update, change, remove or replace website content at any time without notice.

Images displayed on the website may be illustrative. The appearance, size, colour, availability or other characteristics of agricultural and food products may vary.

You should contact Palm Hearts Australia directly to confirm any information that is important to your decision-making.

3. No online sales agreement

This website does not, by itself, create a contract for the sale or supply of products.

Submitting an enquiry does not require Palm Hearts Australia to accept an order, provide a quotation, reserve stock or enter into any commercial arrangement.

Any sale, quotation or supply arrangement will be subject to the terms separately agreed between Palm Hearts Australia and the customer.

4. Acceptable use

You must use this website lawfully and responsibly.

You must not:

• use the website for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the website, its server or connected systems;
• introduce viruses, malicious code or other harmful technology;
• interfere with the website’s operation or security;
• use automated tools to collect website content or information without permission;
• submit false, misleading, offensive or unlawful material through an enquiry form; or
• use the website in a way that infringes another person’s rights.

We may restrict or block access to the website where we reasonably believe these terms have been breached.

5. Intellectual property

Unless otherwise stated, the text, photographs, graphics, logos, branding, page layouts and other content on this website are owned by, or licensed to, Palm Hearts Australia.

You may view, download or print website content for your personal and non-commercial use.

You must not reproduce, republish, modify, distribute, sell or commercially exploit website content without prior written permission from Palm Hearts Australia.

Any third-party trademarks, photographs or other materials remain the property of their respective owners.

6. External links

This website may contain links to third-party websites or services.

These links are provided for convenience only. Palm Hearts Australia does not control and is not responsible for the content, security, availability or privacy practices of third-party websites.

The inclusion of a link does not necessarily indicate that Palm Hearts Australia endorses the third party, its website or its products and services.

You access third-party websites at your own risk and should review their terms and privacy policies.

7. Website availability and security

We take reasonable steps to maintain the security and availability of the website. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors, viruses or other harmful components.

The website may be temporarily unavailable due to maintenance, technical issues, hosting interruptions or circumstances outside our control.

You are responsible for using appropriate security software and maintaining the security of your own device and internet connection.

8. Limitation of liability

To the extent permitted by law, Palm Hearts Australia is not liable for any loss, damage, cost or expense arising from:

• your access to or use of the website;
• your reliance on information published on the website;
• the website being unavailable or interrupted;
• errors, omissions or outdated information;
• third-party websites or services linked from the website; or
• viruses, malicious code or other technical issues affecting your device.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot legally be excluded under Australian law.

Privacy Policy

9. Personal information we collect

Palm Hearts Australia may collect personal information when you:

• submit an enquiry form;
• contact us by email, telephone or another method;
• request information about our products or business; or
• otherwise communicate with us through the website.

The information collected may include:

• your name;
• business or organisation name;
• email address;
• telephone number;
• location;
• the subject and content of your enquiry; and
• any other information you choose to provide.

Please do not submit sensitive personal information through the enquiry form unless it is necessary for us to respond to your request.

10. How we use personal information

We may use personal information to:

• receive, assess and respond to enquiries;
• provide requested information;
• communicate with prospective customers, suppliers or business contacts;
• prepare quotations or discuss potential supply arrangements;
• maintain records of communications;
• administer, protect and improve the website;
• prevent spam, fraud, misuse or security incidents; and
• comply with legal obligations.

Submitting an enquiry does not automatically subscribe you to a marketing list.

We will not use your enquiry details to send unrelated marketing communications unless you have separately agreed to receive them or the communication is otherwise permitted by law.

11. Website and technical information

When you visit the website, certain technical information may be recorded automatically by the website, hosting provider, security services or analytics tools.

This information may include:

• your internet protocol address;
• browser and device type;
• operating system;
• referring website;
• pages viewed;
• date and time of access;
• approximate geographic region; and
• website errors or security events.

This information is generally used to operate the website, understand website traffic, identify technical problems and protect the website from misuse or malicious activity.

12. Cookies

This website may use cookies and similar technologies.

Cookies are small data files stored on your device. They may be used to:

• support essential website functions;
• remember website preferences;
• improve website performance;
• measure general website traffic; and
• identify suspicious or malicious activity.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website operates.

Where third-party analytics, embedded content or other external services are used, those providers may also use cookies or collect technical information according to their own privacy policies.

13. WordPress and website service providers

This website is built using WordPress and may use WordPress plugins, hosting services, security tools, spam-prevention services, backup systems and analytics tools.

Information submitted through the website may be processed or stored by service providers that help us operate, maintain, secure or host the website.

We take reasonable steps to use reputable providers and limit access to information to what is reasonably required for those services.

14. Disclosure of personal information

We may disclose personal information to:

• website hosting and technical support providers;
• website administrators or developers;
• email service providers;
• security, backup, analytics or spam-prevention providers;
• professional advisers where reasonably necessary;
• government authorities where required by law; or
• another party where you have authorised the disclosure.

We do not sell personal information collected through the website.

15. Overseas processing

Some website, hosting, email, analytics, security or cloud service providers may store or process information outside Australia.

The countries involved may vary depending on the service providers used and their infrastructure.

By using the website or submitting an enquiry, you acknowledge that your information may be processed using services located outside Australia.

16. Storage and security

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

These measures may include website security controls, restricted administrative access, software updates, backups, password protection and security monitoring.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You submit information through the website at your own risk.

17. Retention of information

We retain personal information only for as long as reasonably necessary to:

• respond to and manage your enquiry;
• maintain appropriate business records;
• manage an ongoing business relationship;
• resolve disputes;
• protect our legal rights; or
• comply with legal, taxation or recordkeeping requirements.

Information that is no longer reasonably required may be deleted, destroyed or de-identified.

18. Access and correction

You may contact Palm Hearts Australia to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding.

In some circumstances, access may be limited or refused where permitted or required by law. Where appropriate, we will explain the reason.

19. Privacy enquiries and complaints

Questions, access requests, correction requests or privacy complaints can be directed to:

Palm Hearts Australia
Email: [insert email address]
Telephone: [insert telephone number]
Postal address: [insert postal address, if applicable]

Please provide sufficient details for us to understand and respond to your request.

We will review privacy complaints and aim to respond within a reasonable period.

20. Children’s privacy

This website is intended for general audiences and is not specifically directed to children.

A child should have permission from a parent or guardian before submitting personal information through the website.

21. Changes to this policy

We may update these Website Terms, Conditions and Privacy Policy from time to time to reflect changes to the website, our practices, service providers or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after an update constitutes acceptance of the revised terms.

22. Governing law

These Website Terms, Conditions and Privacy Policy are governed by the laws of Queensland, Australia.

Any dispute relating to the website or these terms will be subject to the jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.